Help CenterPet Pop Portraits Gift Shop is an affiliate site of CafePress.com. Our products are printed, sold and shipped through CafePress.
• What is CafePress?
CafePress.com is an online marketplace that offers sellers complete e-commerce services to independently create and sell a wide variety of products, and offers buyers unique merchandise across virtually every topic. Launched in 1999, CafePress.com has empowered individuals, organizations and businesses to create, buy and sell customized merchandise online using the company’s unique print-on-demand and e-commerce services.
Today, CafePress.com is a growing network of over 2.5 million members who have unleashed their creativity to transform their artwork and ideas into unique gifts and new revenue streams. Our members have created over 35 million unique products on customizable merchandise ranging from apparel, home and office accessories to music and data CDs and books to prints, posters and cards.
Powering independently-run shops as well as syndicated and corporate stores, we manage every aspect of doing business online, including storefront development, site hosting, order management, fulfillment, secure payment processing, and quality customer service - enabling anyone to open a free shop with no upfront costs and no inventory to manage. CafePress.com is a privately owned, profitable company based in Foster City, California.
CafePress.com Services
CafePress.com® Marketplace: In the Marketplace, a dynamic online retail experience, visitors will find over 35 million unique products created by members around the globe. No matter what your passion, there’s a product for you.
Create & SellSM: Through the Create & Sell service, customers are able to open an online shop to transform their artwork and ideas into new revenue streams and diverse products - all with no upfront costs and no inventory to manage.
Create & BuySM: Create & Buy service empowers people to personalize their own gifts. Customers can add their own personal touch to more than 80 products - all with a few clicks of the mouse.
Independent Shopkeepers & Major Accounts
CafePress.com is a global and growing network of over 2.5 million independent shopkeepers and members in addition to syndicated and corporate stores. CafePress has over 50 major accounts, including March of Dimes, Dilbert, Wikipedia, Noggin and STARTREK.COM. In addition, CafePress has strategic agreements with licensors that include more than 90 properties.
Fun Facts
* What’s Your Passion?TM — politics, babies, music, pets, sci-fi, knitting — there’s something for everyone at CafePress.com
* The CafePress.com web site averages 9 million unique visits per month
* Approximately 1500 new, independent shops join the CafePress.com network each day
* As of June 2006, over 3 million orders had been shipped to customers spanning the globe
* Roughly 45,000 new, unique products are added each day
* The most popular item is the white T-Shirt; over three-quarters of a million standard white T-Shirts were purchased in the first six years
FAQ:
• What are the care instructions for apparel?
Apparel (includes t-shirts, sweatshirts and baby items) You might notice that new apparel products feel stiff. Don’t worry, they will soften after the first wash. We suggest: Wash in cold water NO BLEACH Tumble-dry with low heat If necessary, warm iron inside out.
• How do I become a member?
Becoming a CafePress member is free and easy. Fill out the quick application form at: http://www.cafepress.com/cp/members/join.aspx to get started. You can also register on any CafePress webpage by clicking Sign In located on the global header of each page. We will ask you to enter your email address and password, and some information to safeguard the security access of your account. Once you have agreed to the Terms of Service, click Join and you’ll be a member. Then you can open a shop and take advantage of our other great services.
• What is your Privacy Policy?
Your privacy is very important to us. Accordingly, we have implemented our Privacy Policy to inform you of the information that we collect from you, how we collect this information, and what we do with it after we collect it. You can view our Privacy Policy here http://www.cafepress.com/cp/info/help/cpprivacy_policy.aspx.
• What are your different payment options?
CafePress.com accepts credit cards and CafeCash as payment. We accept Visa, MasterCard, Discover, American Express and check cards (as long as they are connected with one of the major credit card companies listed above). You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. Paying by Check Card? If you’re paying with a Visa Check Card, or MasterMoney Card enter it as if it was a regular credit card. We’re sorry but we do not accept checks, money orders, or paypal at this time.
• What is your process for authorizing credit cards?
When you place an order with us, we contact your credit card’s issuing bank to confirm that your credit card is a valid number and has not been reported as lost or stolen. We do this by requesting authorization for the sale. We don’t actually charge your card at this time. We never charge your card for the items in your order until we are ready to ship them. In rare instances, a request for credit card authorization might fail once or twice before the card is finally authorized. We will send you an e-mail if we experience difficulties in authorizing your credit card. You are always welcome to submit new credit card information to us for a particular order, provided that the order has not yet entered the shipping process.
• What is your return and exchange policy?
CafePress.com offers a 30-day money back guarantee on all products. If you would like to return or exchange an item, please contact us to fill out a request form, and we will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable. For returns and exchanges fill out our request form: http://www.cafepress.com/cp/info/help/returnrequest.aspx
• What is the CafePress.com Satisfaction Guarantee?
100% Money Back Guarantee On All Products! Shop from home with the comfort of knowing that your order is backed by a 100% Money Back Guarantee. This 30-Day Guarantee gives you plenty of time to check items for color, high-quality, and size for yourself, family and friends. If for any reason you need to return or exchange an item, just contact our Customer Service department and you’re done!
• How do I change my order?
If you have already completed an order and wish to add an additional item or alter your order, you will need to cancel your initial order and place a new order. Customer Service may be able to fulfill your request depending on your order’s status in production. Please contact Customer Service with your order number and the product number of the item you wish to alter/add to ensure accuracy.
• I haven’t received my order, what can I do?
Check the status of your order by visiting your Order Status page. This is the easiest and fastest way to get the most current information regarding your order.
When you click on Order Status, you will be prompted to sign in with your email address and password. An order summary page will provide you with detailed information about your current or past orders. If your order has been shipped via UPS, you may track it using links provided in your order detail. If your order has been in transit or production for longer than the stated transit or production time feel free to Contact Us for further assistance.
• Sales Tax Info
Our corporate offices are in California and we ship out of Kentucky. Orders shipping within these states are subject to sales tax. Tax amounts are based on the current tax rate for the county/state the order is shipped from.
• Do you ship internationally?
Yes, we ship to most international locations. International orders may take up to 10 - 12 business days for delivery (2 business days process + 8-10 business days in transit).
• I live in another country; do I need to pay customs or taxes?
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from CafePress.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Customs forms for all international packages list the value of your order’s contents by product type.
For instance, orders containing T-Shirts, Mugs, and Mousepads will be listed in a way similar to the following example:
T-Shirt value: $15.99
Mug value: $ 10.99
Mousepad value: $10.99
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